Word Jong Support
FAQs
- I have lost my code, how do I get it back?
- How do I uninstall or reinstall my product?
- How do I reactivate my product?
- How do I install my product on another computer?
- What do I do if I get a No Internet Connection error?
- What if the system can't find a record of my purchase?
- What if I see a white window or screen when I launch my product?
- What if I want a refund?
- What if I don't receieve my e-mail receipt or activation code?
- What if there is no record of my purchase?
- How often will I be charged for using this product?
- Will I receive a cd-rom copy of my product?
- What if my free trial period expired prematurely?
- When is an internet connection required?
- What if my credit card is being rejected?
- What if the screen goes blank and the game crashes/does not start?
Support Issues
- Microsoft updates
- Spyware Removal
- Error or alert: Spyware or a Virus was detected
- Display or Sound related errors while playing
- Update DirectX
- Error - Cannot Run Multiple Instances-
- Error -Script Error-
- Error -Unknown Internal Error-
- Compatability issues with older games and Windows XP/Vista
- Error -The publisher could not be verified- or -Invalid Digital Signature-
- Error -Page Cannot be Displayed-